Terms and Conditions

  • About Us
  • Policy
  • Terms and Conditions

    • TERMS AND CONDITIONS – BELISIMA PIZZA

    Last updated: 30/12/2025

    These Terms and Conditions apply when ordering online from:

    BELISIMA PIZZA
    Address: 121, GRIMSBY DN34 5BZ, United Kingdom
    Phone: +44 1472 750760
    Email: info@belisimapizza.uk

    Restaurant website: belisimapizza.com
    Menu currency: GBP

    1. Acceptance of Terms

    By accessing and/or using our online ordering system (“Online Ordering Application”), you agree to be bound by these Terms and Conditions. If you do not agree, you should not use the application.

    2. Amendments

    We may update these Terms and Conditions from time to time. The latest version will always be published on our website.

    3. Online Ordering

    • Orders are treated as a binding offer to purchase the selected products and services.
    • Acceptance of your order occurs when you receive an on-screen confirmation, email, or SMS from us.
    • We reserve the right to refuse service or cancel orders at our discretion.

    4. Communications by Email and SMS

    By placing an order through our website, you agree that:

    • We may send you transactional messages by SMS or email, including order confirmations, delivery updates, and information related to your purchase.
    • Where you have given your consent during checkout or account creation, or where permitted by law for existing customers, we may also send you promotional communications by SMS or email, including special offers, discounts, and news about our products and services.

    You can opt out of promotional communications at any time by:

    • Clicking the “unsubscribe” link in any promotional email, or
    • Sending an email to info@belisimapizza.uk requesting removal from our marketing list.

    5. Prices and Payments

    • Prices may vary between online and in-store orders.
    • Minimum order amounts may apply for delivery.
    • Payments must be valid at the time of ordering.

    6. Delivery

    Delivery times are estimates and may be affected by weather or traffic.

    If you are not present to receive your order at the agreed address and time, no refund will be issued.

    7. Refunds and Returns

    Due to the nature of our products (freshly prepared, perishable food items), full refunds are not provided once the order has been accepted and prepared.

    Refunds or partial refunds will only be considered in the following situations:

    • The wrong items were delivered,
    • Items were missing from your order,
    • The items were not as described or were unfit for consumption upon delivery.

    Refunds will not be provided for:

    • Service or delivery charges,
    • Change of mind after the order is prepared,
    • Delays caused by weather, traffic, or other factors outside our control.

    To allow us to investigate and resolve any issues quickly, any refund request must be reported to us within 10 minutes of delivery or collection by calling +44 1472 750760 or emailing info@belisimapizza.uk. Requests made after this period may not be accepted, as products are perishable and should be checked immediately upon receipt.

    We may require photographic evidence before processing any refund.

    8. Limitation of Liability

    • Products are provided “as is” and “if available.”
    • We are not liable for delays beyond our control.
    • Our liability shall not exceed the price of the ordered items.

    9. Governing Law

    These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be handled by the competent courts in the UK.